Guide The Guide to Managing People and Relating to Others

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However, if you give and receive feedback regularly, everyone's performance will improve. You can do a lot to help your people through this process! Communication skills are essential for success in almost any role, but there are particular skills and techniques that you'll use more as a manager than you did as a regular worker.

Chapter 13 - Improving the organization and management of extension

These fall under two headings: communicating with team members, and communicating with people outside your team. We'll look at each in turn. As a team manager, you're likely to be chairing regular sessions as well as one-off meetings. Meeting of all kinds, and regular ones in particular, are notorious for wasting people's time, so it's well worth mastering the skill of running effective meetings. Make sure that you understand where they can go wrong, and what you can do to avoid this. When you're in charge, it can be easy to think that you know what others are going to say, or that listening is less important, because you've thought of a solution anyway.

Don't fall into this trap. Most good managers are active listeners: it helps them detect problems early while they're still easy to deal with , avoid costly misunderstandings, and build trust within their teams. Your boss is probably the most important person you need to communicate with.

Take time to understand fully what your boss wants from you and your team — if you know exactly what she likes, and how she prefers this to be delivered, you'll be better able to meet with her approval. Don't be afraid to ask your boss to coach or mentor you: you can usually learn a lot from him, but he may not be proactive about offering this. If you're approaching your boss for advice, make sure that you've thought things through as far as you can. Introduce the subject with a summary of your thinking, and then say where you need help. Also, as a manager, part of your job is to look after your team and protect it from unreasonable pressure.

Another part of your job is to manage the way that your team interacts with other groups. Then talk to these people to find out what they want from you, and what they can do to help you. However much you hope that you won't have to do it, there comes a time in most managers' careers when they have to discipline an employee. Discipline may be subtly different from basic feedback, because it doesn't always relate specifically to the employee's work.

You can give feedback on their phone manner, for example, but handling problems with timekeeping or personal grooming can need a different approach.

How to Deal with Difficult People - Jay Johnson - TEDxLivoniaCCLibrary

Obvious breaches of the law or of company policy are easy to identify and deal with. But what of other situations? On one hand, you don't want to seem petty. On the other hand, you can't let things go that should be dealt with. Use these rules-of-thumb to decide whether you need to take action. If the answer to any is yes, then you need to arrange a time to speak to the employee in private. Does the issue affect the quality of the employee's deliverable to the client internal or external?

A graphic designer regularly gets into work late, although he stays late to make up for this.

Hey Millennials, Here's The Ultimate Guide to Managing People

Customers are sometimes frustrated by not being able to get through to him at the start of the day, particularly when he's working on rush jobs. Individual designers tend to work on their own projects, with few meetings between design team members, so cohesiveness is not impacted. However people are noticing his lack of punctuality, and other people's timekeeping is beginning to slip. The designer sitting next to the latecomer is unhappy that she has to field calls from clients before he reaches the office, and is unable to give a firm answer to the question "When will he be in?

In this situation, the design team manager decides to speak to the latecomer because of the impact on his co-worker.


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They agree that coming in to work late is not a problem he has a long commute, with heavy traffic en route but that he will commit to being in by 9. He will work late to make up time, and will take on a task she doesn't like to make up for her extra phone handling. When you are faced with a potential discipline issue, take time to gather information about the situation, decide what you're going to do, and act.

Discipline issues rarely go away of their own accord, and they usually get worse, often causing considerable resentment amongst other team members. Many of these points sound obvious, however, it's incredibly easy to make these mistakes in the rush of everyday managerial life. When you move from being a worker to a line manager, you need to develop a new set of skills, and make use of new tools and techniques.

These will help you with the key management activities of organizing, motivating, developing and communicating with your team. Above all, learn how to delegate effectively. However, also learn how to motivate people, develop team members, communicate effectively with people inside and outside your team, and manage discipline effectively. This site teaches you the skills you need for a happy and successful career; and this is just one of many tools and resources that you'll find here at Mind Tools.

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  • Boost your career by improving your management and leadership skills. Expert Interviews Audio Forums Infographics. Quizzes Templates and Worksheets Videos. For Your Organization. By the Mind Tools Content Team. Finding This Article Useful? Get the Free Newsletter! Read our Privacy Policy. Key Points When you move from being a worker to a line manager, you need to develop a new set of skills, and make use of new tools and techniques.

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